This Refund Policy explains how deposits, payments, cancellations, refunds, project changes, and custom order issues are handled by I Wood Design Inc ("Company," "we," "our," or "us"). Because our services involve custom furniture, woodworking, cabinetry, shelving, case goods, and made-to-order interior pieces, refund eligibility may be limited once design work, material sourcing, purchasing, fabrication, finishing, or production has begun.
This policy is intended to provide general guidance. Specific project terms may be further defined in a written quote, proposal, invoice, purchase order, contract, or project agreement. If a written agreement conflicts with this Refund Policy, the written agreement will control to the extent permitted by law.
1. Custom Work
Most products and services provided by I Wood Design Inc are custom-made or project-specific. Custom work may include design review, drawings, material planning, purchasing, fabrication, assembly, sanding, painting, staining, finishing, quality control, delivery preparation, and related project services.
Because custom work is created for a specific client, space, design, size, material, finish, or use, it often cannot be resold, reused, or returned in the same way as standard retail products.
2. Deposits
Custom projects may require a deposit before work begins. Deposits may be used to reserve production time, purchase materials, prepare drawings, review specifications, coordinate suppliers, begin design work, and cover administrative or labor costs.
Deposits are generally non-refundable once work has started, materials have been ordered, drawings or project planning have begun, production time has been reserved, or project-specific expenses have been incurred.
3. Quote Requests
Submitting a quote request through the website is free unless otherwise stated. A quote request does not require payment and does not create a purchase obligation.
4. Cancellations Before Work Begins
If a client cancels a project before any design work, planning, material ordering, purchasing, labor scheduling, or production begins, a refund may be considered. Any refund may be reduced by payment processing fees, administrative costs, consultation time, or other costs already incurred.
Cancellation requests must be submitted in writing to: info@iwooddesigninc.com
5. Cancellations After Work Begins
Once work has begun, refunds are limited. Work may include, but is not limited to:
- Design review
- Drawings or revisions
- Material research
- Supplier coordination
- Material purchases
- Hardware purchases
- Fabrication planning
- Cutting
- Assembly
- Sanding
- Painting
- Staining
- Finishing
- Labor scheduling
- Quality control
- Delivery preparation
If a project is canceled after work begins, the client may be responsible for all completed work, committed labor, purchased materials, supplier charges, administrative costs, and other project-related expenses.
6. Materials and Special Orders
Materials, hardware, fabrics, finishes, veneers, panels, custom components, and special-order items purchased for a client project are generally non-refundable once ordered. If a supplier accepts a return, any refund may be reduced by restocking fees, shipping fees, processing fees, handling costs, or other supplier charges.
7. Design, Drawing, and Planning Fees
Fees for design review, technical drawings, 3D renders, project planning, consultation, feasibility review, or other professional services are generally non-refundable once the service has been performed or started.
8. Completed Custom Products
Completed custom furniture, cabinetry, shelving, case goods, tables, beds, sofas, seating, and other made-to-order items are generally not eligible for refund simply because of a change of preference, style change, color perception, measurement error caused by client-provided information, project cancellation, or client change of mind.
9. Natural Material Variation
Wood and other natural materials may vary in color, grain, tone, texture, knots, mineral marks, and pattern. These natural variations are not considered defects and do not qualify for refunds.
Digital images, samples, renderings, and photographs may not perfectly represent the final material or finish due to lighting, screen settings, natural variation, and finishing processes.
10. Client-Approved Details
If a client approves drawings, dimensions, materials, finishes, hardware, colors, samples, or other project details, the approved details become the basis for production. Refunds are generally not available for work completed according to approved specifications.
11. Damaged or Defective Work
If a client believes a completed product has a defect or issue, the client must notify I Wood Design Inc in writing within a reasonable time after receipt or completion. The notice should include:
- Client name
- Project name or invoice number if available
- Description of the issue
- Clear photos
- Date the issue was discovered
- Any relevant delivery or installation information
We will review the issue and determine the appropriate next step, which may include repair, adjustment, refinishing, replacement of a component, partial credit, or another reasonable solution.
12. Inspection Upon Receipt
Clients should inspect completed products as soon as possible after pickup, delivery, or installation coordination. Any visible damage, missing parts, or obvious concerns should be reported promptly.
13. Exclusions
Refunds, repairs, or replacements may not be available for issues caused by:
- Normal wear and tear
- Misuse or abuse
- Improper cleaning or maintenance
- Exposure to excessive moisture, heat, sunlight, or humidity
- Damage caused by third-party movers or installers
- Client modifications
- Incorrect client-provided measurements
- Changes in client preference
- Natural material movement or variation
- Damage after delivery or pickup
- Failure to follow care instructions
- Site conditions outside our control
14. Repairs and Adjustments
When appropriate, I Wood Design Inc may offer to repair, adjust, refinish, or modify an item instead of issuing a refund. The appropriate remedy will depend on the nature of the issue, project terms, materials, and whether the item was produced according to approved specifications.
15. Rush Fees and Special Scheduling
Rush fees, expedited scheduling fees, special handling fees, and similar charges are generally non-refundable once the scheduling accommodation or expedited work has started.
16. Delivery, Shipping, and Installation Fees
Delivery, shipping, freight, crating, storage, installation coordination, and handling fees are generally non-refundable once the service has been scheduled, performed, or charged by a third-party provider.
17. Refund Method
Approved refunds, if any, will generally be issued using the original payment method when possible. Processing times may vary depending on the payment provider, bank, or card issuer. Payment processing fees may be deducted where permitted by law and applicable agreement terms.
18. Written Requests Required
All cancellation, refund, repair, or issue requests must be submitted in writing to: info@iwooddesigninc.com
Please include your name, contact information, project details, and a clear explanation of the request.
19. No Automatic Refunds
Submitting a refund request does not guarantee approval. Each request will be reviewed based on project status, work performed, materials purchased, written agreements, applicable law, and the specific facts of the situation.
20. Contact Us
If you have questions about this Refund Policy or need to submit a request, contact:
I Wood Design Inc
Phone: 562-244-2286
Email: info@iwooddesigninc.com